Hospitality Management

Hospitality Industry is exciting, always creative by itself, never dull and offers unlimited opportunities. It is one of the oldest businesses in history. People have always gone out for work or leisure purposes to enjoy with family. Today Hospitality Industry is a 61 billion industry. Hospitality segment, just like many other segments is flourishing at an unprecedented pace. The industry basically focuses on or consists of three areas: management, kitchen and workers. All the three areas when managed properly contribute in managing hospitality in an effective way. Hospitality industry can also be categorically divided into two parts: entertainment areas like clubs and bars, and Lodging or Accommodation. Lodging takes the form of resorts, motels, campgrounds, hotels, hostels, paying guest accommodation etc. The clubs and bars category include restaurants, fast foods, and nightclubs. The hospitality industry also includes tourism support system. This includes commercial activities like airline cabin staff and travel agents. Managing and selling services to people without compromising on quality is a challenging issue. Considering the challenging issue of technology and globalization, it has become important for the hospitality industry to handle operations, marketing and human resources in an effective way. Hospitality industry is responsible for employing masses worldwide through Tourism. A very Tourism is the main sector that provides revenue to a state. Hospitality industry also focuses on increasing tourism. Other than Tourism, Hospitality is the synonym for hotel industry too. Any changes in the trends in hotel industry have an effect on Hospitality too. To maintain long term and loyal relationships with the clients/customers is the main aim of every business. Most of the countries face a huge challenge of being “under roomed” while the economy is growing rapidly. This provides for a great opportunity for hospitality industry. A very efficient way hotels are employing to increase revenue is providing services that increase customer loyalty. When given importance and implemented diligently it improvises service which in turn leads to increased up-sell and cross-sell rates. Today the Tourism industry is well connected across the globe giving high importance to tourism. Custom or tailor made packages and schemes are being offered to customers globally for almost all the destinations across the world. With the averment of new technology and trends the expectations of the customers has increased, hence the competition within the industry has also increased. Complete package is the talk of the day. It ranges from worldwide hotel reservations, package tours, airport transfers, sight-seeing tours , freebies for children among others are being provided. Tourism companies are largely outsourcing online processing services and customized booking engines and others for increased visibility and customer satisfaction. The present day customer is ready to shell out big bucks and is not afraid to spen as long as he is delivered quality or in other words Customer can call and always reach the party they need to reach and be provided with correct information. Contact centers help a great deal in this regard. Guests can receive information and request services from any location and through many media. This eventually helps the industry in building customer relationship and selling more services to the people. The key is “FCR”or First Call Resolution so that when customer hangs up the phone, they are provided with correct information and their issue is resolved. Treating customer in a nice way is what managing the entire thing is all about.

How to Get the Hospitality Job You Want

There are hospitality jobs to be found out there if you know where to look. These positions can offer you salaries and wages that are much more than what you are currently earning. Once you’ve decided on which position in the hotel, restaurant, or special event industry line that you are interested in you need to turn in your resume and your resume will hopefully get you that first interview. To get the interview it’s extremely important that you take the time to put together the best resume you possibly can. Do some research online and check out examples of other resumes that are designed for the position in the hospitality industry that you’re looking for. Remember this is your chance to get the attention of the person who has the power to get you the job you want. If you’ve gotten far enough to get an interview then you’ve obviously made a good first impression with your resume. While this is a good first step, unless you nail your interview you may be back to ground zero and on the hunt once again. Here are some tips on how to pass your job interview with flying colors. First of all, make sure that you have done your research. You should use Internet libraries and resources to be able to find out about the job and the company you are looking to work for. See what their main competitions are and have a know-how of some of the company systems. You might want to also visit the location that you are hoping to work at. Observe some of the management’s responsibilities as well as how clean and maintained they are. Talk to a few employees to see their level of customer service. This will give you an immediate reference point during your interview and will give you an idea of what is expected of employees of that company. The next tip is to practice your job interview with a friend or in front of the mirror. As cheesy as this sounds, it can be a great way to prepare for a variety of different questions and responses so that you can know how to act accordingly. Try writing down all of the questions you think you could be asked. Have a friend grill you with these questions and give you some constructive criticism on what you could have said or shouldn’t have said. Next, make sure that you figure out what you are going to wear to the interview. Try a conservative professional look and make sure that you have been neatly groomed. You will also want to make sure that you arrive at least ten minutes early to the interview and that you act as professional as possible. Only use last names unless directed otherwise and have a few questions in mind to ask the employer throughout the job interview. This will show that you are confident and proactive. Hopefully the information provided in this article will help you in your job search. Keep in mind during your job hunt that the hospitality industry has a lot to offer so continue to put your best self out there and you’re sure to land that job you want.